Pearson’s Comprehensive Medical Assisting

Description

For courses in Medical Assisting

Pearson’s Comprehensive Medical Assisting, Third Edition, provides students with the right procedural, people, and professional skills needed to succeed in the medical assisting profession.

Teaching and Learning Experience

Offers a step-by-step, competency-based approach that covers virtually all facets of the medical assisting profession:

• Procedural Skills–Speaks directly to the medical assisting student, presenting all the procedures and tasks that are relevant to the medical assistant role.
• People Skills–Covers people and communication skills that are essential to being a successful medical assistant.
• Professional Skills–Instills concepts and critical thinking skills needed to succeed as a medical assistant professional.

Hallmark Features:

Procedural Skills—Speaks directly to the medical assisting student, presenting all the procedures and tasks that are relevant to the medical assistant role:

• Revised! Reorganized, streamlined, and clarifiedwith almost every chapter extensively rewritten to achieve aLogical flow, Conciseness, and Clarity.
• Revised! Text has been revised throughout to speak directly to the medical assistant student, addressing the reader as “you,” explaining what you will need and what you should do as a medical assistant, rather than abstractly about what the medical assistant needs or does.
• Focused! Concentrates on information and tasks appropriate for the medical assistant, deleting information that is beyond the medical assistant’s scope of practice.
• New! Features 37 new Procedures that cover topics such as collecting copayments, recording vital signs, electronic insurance claims, and more.
• Updated! How to complete a CMS 1500 claim form (version payers may accept as of January 2014).
• Updated! How to assign the latest (2014) CPT codes to medical, surgical, and diagnostic services.
• Updated! How to use the new ICD-10-CM computerized medical billing codesthat will become mandatory for doctors, insurance companies, and the entire health care system in 2014.
• Updated! How to manage the change from paper records to electronic health records that will become mandatory in 2014.
• Updated! The latest information, standards, and guidelines for everything from banking procedures to mammograms.
• New! Includes 50 new Tables, such as examples of acute conditions, comparison of codes in ICD-9-CM and ICD-10-CM, and coding for special situations.
• More than 216 Procedures give students all they need to know to perform medical assisting skills and include an Objective, Equipment and Supplies list, Method, Charting Example, Photos and Drawings, and Notes.
• Learning Objectivesfocus students on what they should get out of the chapter.
• Chapter Outlineguides students through the topics of the chapter.
• Terms to Learnpresent key words and concepts that are highlighted the first time they appear in the chapter.
• Certification Linkconnects chapter content to the CMA (AAMA), RMA (AMT), and CMAS (AMT) certification exams.
• Color Photographs and drawings bring the world of medical assisting to life. They illustrate key procedures, important concepts, equipment, and interactions between MAs, patients and other staff.
• Tablespresent topics in an at-a-glance format.
• Boxes separate and highlight special information. 

People Skills—Covers people and communication skills that are essential to being a successful medical assistant:

• New! Sections on “Responding to Angry Patients” and “Assisting Mentally Challenged Patient” have been added.
• New! A new Professionalism feature on being respectful of the sexual orientations and preferences of all patients spotlights important standards on providing non-biased care to those who are lesbian, gay, bisexual, or transgender (LGBT).
• New! Section “Communication Skills for Scheduling” has been added.
• Updated! Section on Electronic Communication, including the Internet, worldwide web, social media, cloud computing, email and electronic signatures, has been added.
• Professionalism: The Lifespanhelps students develop the skills to relate to patients of all ages.
• Professionalism: Cultural Considerationsgive students the skills to connect with both patients and other health professionals from diverse backgrounds.
• Professionalism: The Workplaceexplores topics and issues students may encounter during participation in an externship program. 

Professional Skills—Instills concepts and critical thinking skills needed to succeed as a medical assistant professional:

• New! Entirely new chapter on medical insurance, updated for the Patient Protection and Affordable Care Act and the role of health insurance exchanges.
• Updated! All information has been updated based on the latest laws, guidelines, practices, and technology.
• New! A new Chapter 47 “Phlebotomy and Blood Collection”.
• New! Includes 14 new “Judgment Call” critical thinking features covering topics such as procedure coding, medical office management, and professionalism.
• Case Studies give brief scenarios that help students understand how the chapter information relates to their careers.  Questions at the end of the chapter refer back to the case study, providing a critical thinking opportunity.
• Professionalism features provide tips for how to be professional in the medical office.
• Professionalism: The Law tells students how to act like a professional when dealing with legal issues.
• Judgment Callfeatures provides critical thinking opportunities for students throughout the chapters.
• A Chapter Summaryreiterates the important topics from the chapter.
• Competency Review tests student retention of key concepts.
• Preparing for the Certification Exam is a self-assessment and practice tool to help students build exam confidence.
• Critical Thinkingquestions refer back to the case study at the beginning of the chapter.
• On the Job exercises help students increase retention and success by linking concepts to their job functions.
• Internet Activitieschallenge students to complete activities online.
• MedMedia points students to the media resources that are available at their fingertips, including the DVD of medial assisting skills videos found in the back of the book, MyHealthProfessionsKit, and Medical Assisting Interactive.

Pearson’s Comprehensive Medical Assisting, Third Edition, provides students with the right procedural, people, and professional skills needed to succeed in the medical assisting profession.

Teaching and Learning Experience

Offers a step-by-step, competency-based approach that covers virtually all facets of the medical assisting profession:

• Procedural Skills—Speaks directly to the medical assisting student, presenting all the procedures and tasks that are relevant to the medical assistant role.
• People Skills—Covers people and communication skills that are essential to being a successful medical assistant.
• Professional Skills—Instills concepts and critical thinking skills needed to succeed as a medical assistant professional.

For courses in Medical Assisting

Pearson’s Comprehensive Medical Assisting, Third Edition, provides students with the right procedural, people, and professional skills needed to succeed in the medical assisting profession.

Teaching and Learning Experience

Offers a step-by-step, competency-based approach that covers virtually all facets of the medical assisting profession:  

• Procedural Skills—Speaks directly to the medical assisting student, presenting all the procedures and tasks that are relevant to the medical assistant role.
• People Skills—Covers people and communication skills that are essential to being a successful medical assistant.
• Professional Skills—Instills concepts and critical thinking skills needed to succeed as a medical assistant professional.

UNIT ONE: Introduction to Health Care

1 Medical Assisting: The Profession

2 Medical Science: History and Practice

3 Medical Law and Ethics

4 Medical Terminology

5 Communication: Verbal and Nonverbal

6 The Office Environment

7 Telephone Techniques

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UNIT TWO: Administrative Medical Assisting

8 Patient Reception

9 Appointment Scheduling

10 Office Facilities, Equipment, and Supplies

11 Written Communication

12 Computers in the Medical Office

13 Managing Paper Medical Records

14 Electronic Medical Records

15 Medical Insurance

16 Diagnosis Coding

17 Procedure Coding

18 Patient Billing and Collections

19 Banking and Practice Finances

20 Medical Office Management

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UNIT THREE: Anatomy and Physiology

21 Body Structure and Function

22 The Integumentary System

23 The Skeletal System

24 The Muscular System

25 The Nervous System

26 The Special Senses

27 The Circulatory System

28 The Immune System

29 The Respiratory System

30 The Digestive System

31 The Urinary System

32 The Endocrine System

33 The Reproductive System

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UNIT FOUR: Clinical Medical Assisting

34 Infection Control

35 Vital Signs

36 Assisting with Physical Examinations

37 Assisting with Medical Specialties

38 Assisting with Reproductive and Urinary Specialties

39 Assisting with Eye and Ear Care

40 Assisting with Life Span Specialties: Pediatrics

41 Assisting with Life Span Specialties: Geriatrics

42 Assisting with Minor Surgery

43 Assisting with Medical Emergencies and Emergency Preparedness

44 The Clinical Laboratory

45 Microbiology

46 Urinalysis

47 Hematology

48 Radiology

49 Electrocardiography

50 Pulmonary Function

51 Physical Therapy and Rehabilitation

52 Math for Pharmacology

53 Pharmacology

54 Administering Medications

55 Patient Education

56 Nutrition

57 Mental Health

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UNIT FIVE: Career Assistance

58 Professionalism

59 Externship and Career Opportunities

Appendices

Glossary

Index¿

Procedural Skills—Speaks directly to the medical assisting student, presenting all the procedures and tasks that are relevant to the medical assistant role:

• Revised! Reorganized, streamlined, and clarifiedwith almost every chapter extensively rewritten to achieve aLogical flow, Conciseness, and Clarity.
• Revised! Text has been revised throughout to speak directly to the medical assistant student, addressing the reader as “you,” explaining what you will need and what you should do as a medical assistant, rather than abstractly about what the medical assistant needs or does.
• Focused! Concentrates on information and tasks appropriate for the medical assistant, deleting information that is beyond the medical assistant’s scope of practice.
• New! Features 37 new Procedures that cover topics such as collecting copayments, recording vital signs, electronic insurance claims, and more.
• Updated! How to complete a CMS 1500 claim form (version payers may accept as of January 2014).
• Updated! How to assign the latest (2014) CPT codes to medical, surgical, and diagnostic services.
• Updated! How to use the new ICD-10-CM computerized medical billing codesthat will become mandatory for doctors, insurance companies, and the entire health care system in Oct. 2015.
• Updated! How to manage the change from paper records to electronic health records that will become mandatory in 2015.
• Updated! The latest information, standards, and guidelines for everything from banking procedures to mammograms.
• New! Includes 50 new Tables, such as examples of acute conditions, comparison of codes in ICD-9-CM and ICD-10-CM, and coding for special situations.¿

People Skills—Covers people and communication skills that are essential to being a successful medical assistant:

• New! Sections on “Responding to Angry Patients” and “Assisting Mentally Challenged Patient” have been added.
• New! A new Professionalism feature on being respectful of the sexual orientations and preferences of all patients spotlights important standards on providing non-biased care to those who are lesbian, gay, bisexual, or transgender (LGBT).
• New! Section “Communication Skills for Scheduling” has been added.
• Updated! Section on Electronic Communication, including the Internet, worldwide web, social media, cloud computing, email and electronic signatures, has been added.¿

Professional Skills—Instills concepts and critical thinking skills needed to succeed as a medical assistant professional:

• New! Entirely new chapter on medical insurance, updated for the Patient Protection and Affordable Care Act and the role of health insurance exchanges.
• Updated! All information has been updated based on the latest laws, guidelines, practices, and technology.
• New! A new Chapter 47 “Phlebotomy and Blood Collection”.
• New! Includes 14 new “Judgment Call” critical thinking features covering topics such as procedure coding, medical office management, and professionalism.

Nina Beaman

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Ed.D., MSN, CNE (NLN), RN-BC (PMH), RNC-AWHC, CMA (AAMA) Nina Beaman has been a Certified Medical Assistant since 1994 and has participated actively on the local, state, and national levels of the American Association of Medical Assistants. She is also a triple-certified Registered Nurse with certifications in Nursing Education, Psychiatric/Mental Health and Ambulatory Women’s Health. She completed her doctoral dissertation on “Using Disaster Simulation to Promote Volunteerism in Medical Assisting Students.” Dr. Beaman teaches at Aspen University and Independence University. Nina owns a Consulting firm, Positive Transitions, where she provides crisis intervention, education, curriculum development, continuing education review, and violence prevention training. A popular speaker and author, she writes on her farm in the Shenandoah Valley of Virginia. In her spare time, she works as a forensic nurse consultant and disaster expert.

Kristiana D. Routh

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Kristiana D. Routh is a Registered Medical Assistant through American Medical Technologists. Kristiana has worked in the healthcare field for over 14 years and has a passion to see the field of medical assisting grow and develop. Her experience in the educational field of medical assisting includes teaching, curriculum development, working closely with accrediting bodies, and writing multiple textbook and supplemental resources for both instructors and students. Kristiana also owns her own business, Allied Health Consulting Services. Her business focuses on accreditation trends throughout healthcare, writing and developing educational content for the field of medical assisting, and also project management services for physicians and health care facilities. Kristiana and her family live in Girard, Pennsylvania near beautiful Lake Erie.

Lorraine M. Papazian-Boyce, MS, CPC

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AHIMA-Approved ICD-10-CM/PCS Trainer Lorraine M. Papazian-Boyce is an award-winning author and instructor. She authored the Pearson text ICD-10-CM/PCS Coding: A Map for Success, which received the Most Promising New Textbook Award—2013 from the Textbook and Academic Authors Association. She was named Educator of the Year — Instruction — 2011 by Career Education Corporation (CEC).Lorraine has taught at several career colleges, both traditional and online. She has over 30 years of experience in healthcare administration as office manager; biller and coder; management consultant to hospitals, nursing homes, and physicians; and former owner of a medical billing and coding service. Lorraine has contributed to numerous textbooks and journals in the health professions field and is a nationally-known speaker. She holds a M.S. in Health Systems Management; the CPC credential; and is an AHIMA-Approved ICD-10-CM/PCS Trainer and Ambassador.

Janet R. Sesser

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Janet R. Sesser, a Registered Medical Assistant with American Medical Technologists, holds a Master of Science in Health Education and Bachelor of Science in Health Care Management. Her background includes many years working as a practicing medical assistant for various types of practices and as a cardiopulmonary technician. For the past 25 years, she has worked in postsecondary education teaching and writing allied health curricula. Sesser is very involved with American Medical Technologists, serving as an elected member of the AMT Board of Directors. She is a recipient of the Medallion of Merit Award, the highest honor bestowed by AMT to a medical assistant, and she is a frequent presenter at national medical conferences.

Ron Maly

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Ron Maly currently holds certifications as a RMA (AMT) and CPhT (PTCB). He obtained his B.S. degree in Biology, Natural Science and Pre-Med with a minor in Chemistry from Midland Lutheran College in Fremont, Nebraska in 1989. In 1991 he received his M.A. degree (with thesis) in Biology from the University of Nebraska at Omaha. The abstract from his thesis has been nationally published. In 1992 Ron was employed with Harris Laboratories (currently Celerion) in Lincoln, NE as a Chemist and later as a Validation Scientist. In his seven years with Harris Laboratories, Ron had numerous scientific papers on LC/MS/MS pharmaceutical-based research presented at national conferences. In 1999 Ron began working as a medical assistant/histotechnologist for a Moh’s micrographic surgeon in Omaha, NE. During this time he also began working part-time as a pharmacy technician. From 2005 to present, Ron has taught at the college level as a Pharmacy Technician Program Coordinator for Hamilton College/Kaplan University, Council Bluffs, IA; Medical Assisting Program Coordinator and Medical Billing and Coding Coordinator at the Omaha School of Massage and Healthcare of Herzing University, Omaha, NE and is currently the Medical Assisting Program Coordinator and Interim Pharmacy Technician Program Coordinator for National American University, Bellevue, NE.