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How to Say it: Creating Complete Customer Satisfaction
$24.00
| Quantity | Discount |
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| 5 + | $18.00 |
- Description
- Additional information
Description
A guide to effectively communicating with customers to create lasting—and repeat—business relationships.
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:
- Speak the language of Yes by asking the right questions
- Get referrals through established customers
- Offer value through solutions, satisfaction, and trust
- Anticipate and preempt objections
- Own a problem by owning the solution
Jack Griffin is the author of How to Say It at Work and How to Say It for First-Time Managers. He is a communications expert and consultant to small businesses, entrepreneurs, cultural institutions, and publishers.US
Additional information
| Dimensions | 0.6300 × 6.1100 × 9.2400 in |
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| Subjects | entrepreneurship, motivational books, motivational books for women, strategy, money, BUS018000, productivity, Persuasion, economics books, sales, personal development, professional development, business books, self development books, self improvement books, motivational books for men, sale, sales books, sales book, cold calling, leadership, marketing, management, psychology, business, self help, coaching, organization, work, communication, self improvement, motivation, career, BUS059000, selling, economics, finance, self help books, how to, economy |